Last updated: August 2026
Thank you for choosing Epceylon Solutions (“Epceylon”, “we”, “us”, or “our”), accessible via https://epceylon.com. We are dedicated to providing high-quality digital products, software solutions, and technology services.
Because our offerings are primarily intangible, irrevocable digital goods and specialized technical services, this Refund Policy outlines the terms and conditions governing refund requests, cancellations, and support.
Digital Products & Software Licenses
Due to the nature of downloadable software, digital assets, scripts, and software licenses, all sales of digital products are generally non-refundable once the download link, license key, or file access has been issued. Unlike physical goods, digital products cannot be physically returned once delivered.
We encourage you to review all product specifications, compatibility requirements, live demos, and documentation before completing a purchase.
Eligibility for Refunds on Digital Products
We evaluate refund requests on a case-by-case basis. You may be eligible for a full or partial refund or replacement if you meet the following criteria:
- Verified Technical Defect: The digital product contains a critical technical bug or defect that prevents core functionality, and our technical support team is unable to provide a fix, patch, or workaround within 7 business days of you reporting the issue.
- Non-Delivery of Product: You completed the payment successfully, but did not receive download links, license keys, or access credentials due to a technical failure on our end, and our support team failed to deliver them within 48 hours of notification.
- Duplicate Purchase: You inadvertently made an identical duplicate transaction for the same digital product or license key.
To qualify for a defect-related refund, you must submit a support request with complete details, error logs, and relevant screenshots demonstrating the issue within 7 days from the date of purchase.
Ineligible Refund Scenarios
Refunds will not be granted under the following circumstances:
- Change of mind, lack of interest, or accidental purchase after files/license keys have been delivered.
- Incompatibility with your hosting environment, server stack, or third-party plugins where system requirements were clearly outlined prior to purchase.
- Inability or refusal to provide necessary access, details, or logs required by our support team to diagnose and troubleshoot a reported issue.
- Custom code modifications or third-party alterations made to our products after delivery.
- Digital products, source codes, or licenses that have been revoked due to a violation of our Terms and Conditions.
Custom Development & Technical Services
- Custom software development projects, dedicated engineering, consulting, and web solutions are billed based on project milestones, scope documents, and individual Service Level Agreements (SLAs).
- Advance deposits, discovery fees, or payments made for completed and approved development milestones are strictly non-refundable.
Refund Processing Time
- Once your refund request is submitted and evaluated, we will notify you of the approval or rejection status via email.
- If approved, your refund will be initiated to your original payment method (bank account or card).
- Refunds are typically processed by our billing team within 5 to 7 business days. Please note that the time required for funds to reflect in your account depends on your issuing bank or card provider.
Contact Support
If you encounter technical difficulties, require assistance with your digital product, or wish to submit a refund inquiry, please reach out to our team:
